Frequently Asked Questions
Everything you need to know about your WAU beauty experience.
Are WAU products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All WAU products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit.
Do you offer international shipping?
Yes, WAU ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific destination.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.